Privacy Policy
We take the protection of your personal information seriously and aim to be clear about how we use it.
Last updated: October 19, 2026
Who we are
IT Service Center Inc. (ITSC) provides information technology services to businesses. Our business is based in Greater Montréal, Québec, and we offer remote assistance across Canada.
What information we collect
When you use our contact forms, we collect the information you choose to provide: your name, work email address, company name (if provided), service category (if selected) and message. We may also receive information you send to us by email or telephone. Our website and hosting providers may automatically process limited technical information, such as IP address, browser information and essential cookies, to deliver and protect the website.
How we use information
We use submitted information to answer questions, evaluate service requests, arrange consultations, provide requested support and maintain related business records. We do not treat a general inquiry as consent to receive unrelated marketing emails.
Service providers and disclosures
Our website and its contact forms use the Wix platform. Form submissions can generate an email notification to ITSC. Authorized staff and service providers that help operate our website, communication tools and IT services may access information as needed. We may disclose information when required by applicable law. Some service providers may process information outside Québec or Canada; applicable legal requirements must be considered before such transfers.
How long information is kept
We keep personal information for as long as reasonably necessary for the purposes described above or to meet applicable legal and operational obligations. When it is no longer required, we arrange for its destruction or other treatment permitted by law. Exact retention periods depend on the type of record and the applicable requirements.
Security and remote assistance
We take reasonable organizational and technical measures appropriate to the sensitivity of the information. If you choose remote technical assistance, a technician may need to see information on your device to diagnose the issue; remote access should take place only with your knowledge and authorization. Please do not include passwords, medical records or sensitive patient information in a public website form.
Cookies and third-party services
Essential cookies and similar technologies may be used to operate and protect the website and its forms. Third-party services (including Wix) have their own privacy practices. If we introduce optional analytics or advertising trackers, we will review applicable notice and consent requirements. You may also manage cookies through your browser settings.
Your privacy rights
Depending on applicable law, you may request access to your personal information, ask us to correct inaccurate information, withdraw consent where permitted or raise a privacy concern. Please contact the person listed below; we may need to verify your identity before handling a request.
Person responsible for the protection of personal information
Privacy Officer
IT Service Center Inc.
For requests to access or correct your information, or for privacy concerns:
office@itservicecenter.ca